DELIVERY AND HANDLING

For deliveries outside the Melbourne Metro area, including interstate orders, the customer will be responsible for all freight charges. Freight charges vary depending on the order size and distance for delivery.

The order shall be dispatched in good condition and in good faith and no responsibility is accepted for goods damaged in transit.

Fresh and Frozen items are marked and if customer places an order with the delivery method Australian Post we will ship the order however we can not guarantee it’s freshness or frozen state on delivery, as we don’t handle the delivery during transit and the timing would depend on Australia Post. However, we will send the products in the best condition and take a picture for reference which we can provide on request.

The order shall be dispatched ASAP and certainly within five (5) business days, following the receipt of the customer’s order. The customer will be notified in the event of any extended delays in dispatch.

Delivery will be made Monday to Friday during normal business hours. The customer must be present at the shipping address to accept delivery during this time or otherwise provide other instructions at the time of placing the order.

If the customer is not present at the shipping address to accept delivery and therefore, we are unable to complete delivery, the delivery charge (if any) will still apply, and the order will be made available for collection in-store.

Should the customer redirect the order to another delivery address or request re-delivery of the order, an additional delivery fee will apply.

We reserve the right to charge an additional fee if we are delayed in making delivery at the specified address for any reason whatsoever outside our control.

The buyer also has the option for the collection of the order personally or making alternate freighting/shipping arrangements.

We reserve the right if an order exceeds a total weightage of 50kgs then a handling fee would be incurred which would be notified to you via email.

In the event that Australia Post is unable to effect delivery to the address specified in your order, for any lawful reason, and is compelled to return the item to us, we shall not bear responsibility for re-dispatching the order at an additional shipping cost. It shall be the customer’s obligation to cover the delivery expenses for the reshipment, and we shall not provide a refund for the initial shipping charge, as such charges were remitted to Australia Post.

Australian Postage Discrepancy:

1. Pricing Calculation: At the point of checkout, RJ Grocery and Sweets Oline’s e-commerce platform displays shipping quotes generated by the Australian Post calculator. These quotes are determined based on the order’s weight and shipping address information provided by the Customer. It is important to note that, occasionally, discrepancies in pricing may arise. This can happen due to factors such as variations in packing size dimensions that may increase after the order is packed or an increase in the order’s weight, particularly for bulk items.

2. Discrepancy Resolution: In the event of a pricing discrepancy, RJ Grocery and Sweets Online reserves the right to review the actual charges assessed by Australia Post for shipping the order. If it is determined that the shipping fee originally paid by the Customer was insufficient to cover the actual shipping cost, RJ Grocery and Sweets Online will contact the Customer promptly to inform them of the discrepancy.

3. Customer Options: Upon notification of the pricing discrepancy, the Customer shall have the following options: (a) Pay the full postage amount as determined by Australia Post to proceed with the order; or (b) Cancel the order if the Customer chooses not to pay the revised shipping charges.

4. Discretion of RJ Grocery and Sweets Online: RJ Grocery and Sweets Online retains the discretion to decide whether the pricing discrepancy warrants further action and whether to contact the Customer regarding any adjustments to the shipping fee.

5. Payment: If the Customer chooses to pay the revised shipping charges, payment shall be made promptly by the Customer through the payment methods provided by RJ Grocery and Sweets Online.

RETENTION OF TITLE

Title to the goods supplied is retained by RJ Grocery and Sweets and only passes to the customer upon delivery (or upon collection) and payment for the goods.

TAX INVOICE

Upon delivery of the goods, RJ Grocery and Sweets will provide you with a detailed tax invoice specifying the price for the goods, including credits applied and the delivery fee (if applicable).