RETURN POLICY

We detail here our Return Policy to ensure you are fully aware of your rights and our obligations to you.

Please choose your purchases carefully and retain your original sales receipt as proof of purchase.

We do not give refunds or exchange goods when you change your mind or choose incorrect goods. Management reserves its right to exchange goods purchased or grant refunds only by agreement If a refund is granted, a 20% restocking fee may be applied on all returns. No credit will be allowed on freight and handling charges.

Please note, in the case of issues associated with items of local manufacturers / suppliers, we may:

• Return the product to the manufacturer / supplier or their agent to determine the nature of the problem; or
• Refer you to the supplier of such items for assistance or refund / exchange authorization.

Almost all the items contain local manufacturers’ names, addresses, and telephone numbers. Should any manufacturer’s information not be available, we shall happily provide it to you upon your request.

All orders sent via Australian Post either express or standard do not qualify for a refund or return for the following terms but are not limited to:

• Item has been damaged/checked from their side and acknowledged as such
• If placed as express/standard and was either delayed/missing/redirected and has not been delivered

We will contact Australia Post on your behalf if you did not receive any information from them however, we do not cover or refund any parcels sent in this method as stated with the terms above.

This Policy does not limit your rights as a customer.

The product has a defect or is damaged via shipping, the customer is eligible for a full refund. Change of mind/ Incorrectly bought items within 7 days brought to attention can be refunded expect the delivery charge to bring back to the store.

We can only accept a return for a product if the product has an expiry of fewer than 1 month from the delivery date, otherwise, all products sent have been checked to be a minimum of 1 month expiry.

Cancelation of Order

An order can be cancelled if the customer has notified us either via email or through the specified text-based platform (in this case, WhatsApp) within 6 hours of placing the order. During this period, we will process the cancellation and issue a refund. Please note that orders above the value of $50 will be refunded excluding any service fee charges from the bank. RJ Grocery and Sweets reserves the right to cancel any order at any stage if there are any discrepancies related to stock availability, applied discounts, refunds, credits, or any other system-related errors. After this grace period, any cancellation requests will incur a 25% cancellation fee on all dry items included in the order. If the order includes fresh items or products that have expired due to not being picked, these items will not be refunded, and in such cases, the cancellation fee will not apply.

Frozen Goods Policy

• Please try to be at home on the day of delivery when delivering frozen goods as if not home, the goods will be kept outside unattended. If you need estimate date and time of delivery please message our whatsapp team.
• Any incorrectly ordered frozen goods after dispatch will not be applicable for return/refund.
• All frozen goods are kept in the freezer up until the very moment before dispatch and kept in that temperature whilst delivering.
• Faulty frozen products are applicable for a refund (complying to acceptable reason), if notified within 5 hours of delivering the goods.

Grinders and Pressure Cooker Warranty

At RJ Grocery and Sweets Online, please note that our mixer/wet grinders and pressure cookers are imported products and does not come with a manufacturer’s warranty. Despite this, we ensure that each product undergoes a rigorous inspection and testing process before shipment and so every product is opened and inspected prior to dispatch.

Here’s what we do to ensure your product arrives in optimal condition:

• Inspection: Each item is carefully inspected for any visible dents, cracks, or other damages.
• Functionality Test: We test each machine by plugging it in and running it to verify that it operates as expected.

Our goal is to ensure that you receive your product in perfect working order. If you have any concerns or issues upon receiving your product, please contact our customer service team for assistance.

We allow 7 days from delivery for customers to report any defects or damages found upon initial use. Contact our customer service team within this period for assistance.

By purchasing our grinders and pressure cookers, you accept that these items are sold without a warranty and that RJ Grocery and Sweets Online is not liable for any issues reported after the 7-day notification period.